Shipping policy

FREE SHIPPING

Free USPS Priority Mail 1-3 Day or First Class Mail (typically 2-4 days) or UPS 1-2 Day to all 50 states within the USA. 

ORDER PROCESSING TIME

Order processing time is 1-5 business days. Most orders ship the same day if placed by 1:00 p.m. Pacific Standard Time Monday-Saturday. Please keep in mind that during holidays or limited edition launches, order processing time may be extended.

SHIPPING INSURANCE

Pure Glow Spa provides shipping insurance free of charge for every order.

POST DELIVERY LOSS, DAMAGE, OR THEFT

Pure Glow Spa is not responsible for loss, damage, or theft to packages and contents that occurs after delivery. We recommend customers utilize a secure location to receive packages. We also recommend customers select the Signature Confirmation option at check out.

INTERNATIONAL SHIPPING

International Shipping is unavailable at this time but may be made available in the future. Please check back with us.

SHIPPING DELAYS

Pure Glow Spa does not guarantee shipping transit times. Pure Glow Spa is not responsible for shipping delays. Pure Glow Spa is not responsible for shipping effected by transfers from USPS to another carrier, weather occurrences, acts of nature, air or ground transportation strikes, air transportation groundings, carrier errors or accidents, or other shipping delays.  

UNDELIVERABLE PACKAGES

Packages that are undeliverable by the shipping carrier will be cancelled and refunded once received and processed by Pure Glow Spa. A $15 cancellation fee will be charged to the original form of payment by subtracting this fee from any refund if a package is undeliverable because of customer error, customer unavailability, or if customer prevents delivery of package. 

PURE GLOW SPA IS CLOSED:

New Year's Day, Thanksgiving Day, Christmas Day.